Frequently Asked Questions

Our products are sold in our online store, our factory store, and select retail outlets. The factory store is located at Rua da Alagoa, 100, 4715-533, São Mamede Este, Braga, Portugal.

Our coffee is sold in our online store and our factory store. The factory store is located at Rua da Alagoa, 100, 4715-533, São Mamede Este, Braga, Portugal.

Our machines are designed for pods and ground coffee. If you prefer to grind your own beans, you can use a coffee grinder, preferably a Briel one.

To place an order, you must register on the website if you haven't already. Then choose from our espresso machines, coffee grinders, coffee, or machine accessories. On the product page, click “Add” followed by “View cart”. In the cart you'll see the products you're buying, and if you're satisfied, click checkout. Fill in your details and click place order.

You can cancel your order if you haven't yet made payment by calling our Customer Support line: +351 253 304 260 (national landline call). Once payment has been made, we cannot guarantee cancellation, since our shipments are processed to ensure the shortest possible waiting time.

You have up to 14 days after receiving the product to request a return.

The available payment methods are MBway, Multibanco (MB), and bank transfer.

For mainland Portugal and the Madeira Archipelago, delivery is expected within up to 7 business days. For the Azores, up to 20 business days.

Please consult the User Manuals to understand how the product works.

If you've forgotten your password, click “Lost your password?” and enter the username or email used at registration. An email will be sent to reset your password.

Briel machines are fully repairable, so we have a defined repair process. During the warranty period, and upon presentation of valid proof of purchase, repairing your machine is free of charge. If the machine is out of warranty or the warranty conditions don't apply, you can send the machine to our facilities or request a pickup. There is a quote fee for the repair, which is deducted from the final repair cost.

You can order parts on our website under “Accessories”. However, if you make any modification to the inside of the machine, it will void the warranty.

Before making your coffee, follow these recommendations: 1. Remove the protective plastic from the intake and outlet tubes. 2. Add water to the tank. 3. Turn on the machine and press the coffee extraction button without the portafilter inserted. 4. Let water run for thirty seconds, then press the extraction button again to stop. 5. Wait for the green light to turn on to reach the ideal temperature (repeat this step every time you want to make a coffee). 6. Your coffee machine is ready to pull the perfect espresso!